FAQ

How long will it take to receive my prize?
We dispatch prizes weekly. Shipping and handling times may vary depending on your location. Please allow up to 10 business days to receive your prize from the date you placed your order.
What products do I need to purchase to collect points?

Please visit our packs page to see a list of qualifying products.

My wholesaler doesn’t have this offer available instore. What can I do?

Send us a message via the contact page with the wholesaler name and location and we’ll make sure they know about this great offer.

My prize has arrived but it’s slightly different to what I ordered. Why?

While we try our hardest to ensure we send you exactly what you’ve ordered, in the event the item is no longer available from our supplier a similar item of equal or greater value will be sent to you. We’ll make every attempt to let you know if this happens.

My voucher isn’t working. Why?

Each voucher features a unique code which can only be redeemed once. If our site is not recognizing your code it could mean it’s already been redeemed. If you’re experiencing issues and you’ve not redeemed the code, please contact us via the contact page.

How long are my points valid?

Points are valid until the end of the promotional period which will be specified via the promotion Terms & Conditions and on the Legrand Rewards Homepage. Points will not accumulate between promotions. All available points will be forfeited at the end of this period.

I’ve been issued a login for a previous promotion; do I need to sign up again?

No. If you’ve forgotten your details follow the steps to reset your login details.

My wholesaler doesn’t stock the pack I need. What can I do?

Send us a message via the contact page with the pack you’re after and your wholesaler name and location. We’ll do our best to get this pack made available for you.

I’d like to see a prize featured in the prize section. What can I do?

Get in touch. We’re always open to receiving feedback and ideas on new prizes.

When will my points expire?

Points accumulated during the Live Large with Legrand promotion will expire on 30 April 2020.